Frequently Asked Questions (FAQs)

Contact your normal Deere helpdesk.

Neither. You should logon to the JDSRS webpage, search for QWS Secure and request the software from there.

You can download the QWS3270 4.4.4 version HERE. It should install over your current version and keep all customizations you have done up to this point.

You can download the QWS3270 4.8.5 version HERE. It should install over your current version and keep all customizations you have done up to this point.

No. The client is designed to use an SSL/TLS secure session over your normal internet connection and does not require you to logon to the Deere network first.

Printers must meet the following criteria to be officially supported:


• Laser printer
• PCL capable
• Parallel cable attached

Some customers have successfully utilized USB and/or network attached laser printers but due to the multitude of driver and individual network variability issues affecting print, we do not recommend or support those setups. Inkjet printers of any kind are rarely successful and not supported in any form.

1) Navigate to:
    Windows XP: (C:\Documents and Settings\your userid\Application Data\Jolly Giant Software\QWS3270 Secure)
    Windows 7:   (C:\Users\userid\AppData\Roaming\Jolly Giant Software\QWS3270 Secure)
2) Locate the name of the session for which you would like to create a shortcut. It will start with the name of the session you are used to seeing in the top left corner of the QWS3270 session and end with the extension .jgp
    EXAMPLE: A session named Deere1 would be labeled Deere1.jgp in the directory
3) Right click on the session file with the purple Q in front of it.
7) Click Create Shortcut.
8) Grab the newly created shortcut and drag it to your desktop.
9) Rename it if you like.
10) If you want a shortcut on your start menu, right click the shortcut, and drag it to the start menu.
11) Click Copy Shortcut Here if you're asked.

1) Start the sessions you wish to open every time and place them where you want them to always start on your screen.
    NOTE: You can start additional sessions using the QWS3270 / Connect menu.
2) Click QWS3270 / Save Session Layout. (You can also do this later if you want to change which sessions start or where the sessions are on your screen).
3) Give the layout a name such as MyLayout. QWS will add the extention .jgl to it. (jgl stands for Jolly Giant Layout).
4) Click Save
5) Navigate to:
    Windows XP: (C:\Documents and Settings\your userid\Application Data\Jolly Giant Software\QWS3270 Secure)
    Windows 7:  (C:\Users\userid\AppData\Roaming\Jolly Giant Software\QWS3270 Secure)
6) Right click on the MyLayout.jgl file with the purple Q in front of it.
7) Click Create Shortcut.
8) Grab the newly created MyLayout shortcut and drag it to your desktop.
9) Rename it if you like.
10) If you want a shortcut on your start menu, right click the shortcut, and drag it to the start menu.
11) Click Copy Shortcut Here if you're asked.

OPTION 1:
1) Navigate to "C:\Users\userid\AppData\Roaming\Jolly Giant Software\QWS3270 Secure"
2) Right click on the single session you want to always start (.jgs) or the layout file you have already configured (.jgl) and select Create Shortcut.
3) Right click on the new shortcut that was just created and select Properties.
4) In the Target box, go to the front of the text in the box and type the word explorer, and then put a space between the word explorer and the rest of the path that was already there and click the Apply button.
5) The icon will change to a File Folder instead of the Purple Q. To change it back to the Purple Q and make it easy to recognize on the taskbar, do the following:
    a) Click on the Change Icon button.
    b) Click on the Browse button on the screen that appears
    c) Navigate to C:\Program Files\QWS3270 Secure\ and select qws3270s.exe
    d) Click on the Open button.
    e) Select the Purple Q icon that shows up and click the OK button.
    e) Click the OK button to exit the Properites configuration screen.
6) Drag and drop the shortcut you just created and modified to the taskbar .

OPTION 2:
1) Navigate to "C:\Users\userid\AppData\Roaming\Jolly Giant Software\QWS3270 Secure"
2) Drag and drop the single session you want to always start (.jgs) or the layout file you have already configured (.jgl) to the taskbar.
3) When you want to start the custom configuration in the file, right click on the Purple Q icon on the task bar and select the name of the file at the top of the list. If you simply click on the Purple Q icon without first right clicking and selecting the appropriate file out of the list, it will start the QWS software with the default session which will not contain all of your configurations.

Alt – N will jump to the next QWS3270 window when you have multiple QWS3270 windows open.

The following window will open:

Default File Transfer list entry:
• To change this entry, click in the File Name box, and type in the new name, or click the button with the three dots to the right of the file name and browse to the file.
  Change the name you want the file saved as on the host, or enter the PDS name including member name on the host. Include quotes if the dataset is not located under your host userid.
  Click Apply
  Click start transfer
  Click Save
  Click Done.
  
• If the direction arrow in the main window is pointing the wrong direction, click the receive from host, or send to host radio button to switch the direction of the arrow.
• If you want to transfer multiple files, click the Add to List button, and QWS will close the last entry in the list. You can then modify that entry by changing the entries in the filename fields for the PC and the host.
• You can remove one of the files by highlighting it, and clicking the remove button. Apply saves the updates. If you forget to click apply, QWS will prompt you to save it when you click Start Transfer, Done, or X.

To remap keys on the Keyboard click Options / Keyboard. A keyboard will appear.
Click the key you want to remap to highlight it.
You can click the Key Modifier to select what happens when you hit the key normally, or when you hit the key with Cntl, Alt, or Shift depressed.
Click the (REMAP KEY) button, and a dropdown list will appear.
Select what you want for the mapping of the key.
To UNMAP a key, select NONE (Key not defined).
Click OK to save the selection.
Clicking (Reset All) will reset all the keys to the Jolly Giant Defaults.
To see how all the keys are mapped, you can do (Show Mapping) from the Options / Keyboard window.

If you had customized your keyboard map in QWS3270 Plus, you can migrate that map to QWS3270 Secure.

Copy the qws3270x.key file from the QWS3270 Plus directory C:\Program Files\QWS3270 Plus to:
Windows XP: (C:\Documents and Settings\ userid\Application Data\Jolly Giant Software\QWS3270 Secure\qws3270s.key)
Windows 7:  (C:\Users\userid\AppData\Jolly Giant Software\QWS3270 Secure\qws3270s.key)

NOTE: userid needs to be replaced with your userid, and the file name changes from qws3270x.key to qws3270s.key.
There will already be a qws3270s.key file, so you will have to replace it.

Problem Determination

• My external site cannot connect to ssltn3270.deere.com or sslprint.deere.com
  - If some users at the site are having problems while others are working then it usually means that the users who cannot connect have their QWS sessions configured incorrectly.
  - If an entire external site cannot connect to ssltn3270.deere.com or sslprint.deere.com then it may mean that the site has some type of firewall or proxy blocking their connections to Deere.
  External sites need to allow the following IPs and ports to pass through their firewalls in order to connect:
  
  • ssltn3270.deere.com
  • 204.54.36.81 port 23
  • 164.121.252.128 port 23
  • sslprint.deere.com
  • 204.54.36.83 port 23
  • 164.121.254.178 port 23
  If the site is configured properly to allow traffic to pass through to Deere and you are still not able to connect to ssltn3270.deere.com, contact your Deere supplier representative or the Deere enterprise support helpdesk for additional assistance.
  
  
• IND$file transfer doesn't work (hangs)
  To cancel the file transfer click cancel then wait 1 minute for the timeout to occur
  - Try setting the file transfer buffer to 4096 bytes.
  Click on Options / Session / File Transfer
  Set WSF buffer size to 4096.
  
  
• After upgrading from 3.8.3 to 4.4.4 the not sign (¬) and the hatchek (ˆ) no longer work as expected.
  In the 3.8.3 version of QWS, some users grew accustom to inserting a not sign (¬) into their datasets by holding the Shift key and pressing the number 6 key. While represented as a hatchek (ˆ) on the screen, it was actually inserting a HEX 5F into the dataset which is interpreted as not sign (¬).
  
  In the 4.4.4 version of QWS, this display issue has been resolved and there are key combinations for each individual symbol that both display correctly and insert the correct HEX characters into the dataset you are editing. The key combinations are as follows in QWS 4.4.4:
  
  Shift - 6 results in a HEX B0 being entered into the dataset and a hatchek (ˆ) displayed on the screen
  Ctrl - 6 results in a HEX 5F being enetred into the dataset and a not sign (¬) displayed on the screen
  
  
• After upgrading from 3.8.3 to 4.4.4 the key to which I had assigned the New Line command no longer works when I hold it down.
  In the 4.4.4 version of QWS Secure, the vendor made a change to their code to recognize the New Line command on the release of the key instead of the depress of the key. That code change required that the assigned key be pressed and released every time the command was to be executed. Since that time, they have received feedback from customers that indicated they would like it to function in the old manner.
  
  All future versions of QWS Secure to which we upgrade will include code changes that make the New Line command fuction as in the past.
  
  Until another upgrade occurs, 4.4.4 users have a few options to help them move around the screen in a fashion similar but not exactly like the New Line command.
  
  
  1) The down arrow key is able to be pressed down and held to advance down the screen without hitting enter like the New Line command. While the arrow key does not automatically bounce to a different column left and right like a New Line command does if necessary, it does allow you to progress down the screen with a held key.
  
  2) You can also place the cursor in a different location on the screen with your mouse and single left click to place your cursor at the new location.
  
  
• My black & white printer prints some colors so light I can't see them when I hit Print Screen.

Click on Options / Session / Printer
Under Color options, click the Black & White radio button. This tells tells QWS3270 it's a black & white printer.


• You can print two screens per page when you click print screen.

Click on Options / Session / Printer
Under page layout click 2 screens (Warning, you must print 2 screens to get the output to print)


• QWS Secure Printer session gets blocked after 10 mins of connection.

- Try turning on the keepalive option.
On the printer session, click on Options / Host Settings. Set the Keepalive Value to 1 minute.


• Printer Settings - Explanation of options in the QWS3287 Printer session.

You modify these options by clicking on Options / Printer Settings.

- Scale to fit page
You can use this setting to make more than 80 columns fit on the page.
This setting is not compatible with AFP print.

- Print directly to printer.
You MUST use this setting if you are sending AFP print from the host to this printer.

- Add a blank page at end.
You can uncheck this setting to save paper.